Terms and Conditions

1. Service Description

The service consists of a personalized video review ("roast") of the customer's website. The video lasts between 20 and 40 minutes and includes impressions, feedback, and advice. Depending on the option selected, the review is delivered privately or also shared publicly on Pauline Clavelloux's social channels (X and YouTube).

2. Pricing

Prices are displayed on the roast page at the time of purchase. Prices are in US dollars ($) and exclude tax. Applicable taxes are calculated automatically at checkout via Stripe.

3. Payment

Payment is made online via Stripe using a credit card. An order is confirmed only after payment has been successfully processed. An invoice is generated automatically after purchase.

4. Cancellation and Refunds

Startup Roast purchases are non-cancellable and non-refundable once payment is confirmed, except as stated below. The customer acknowledges acceptance of this policy before proceeding with the purchase.

Upopy reserves the right to refuse any Startup Roast order for any reason. In that case, the purchase will be refunded in full and no video will be delivered.

5. Service Delivery

After purchase, Pauline Clavelloux will contact the customer to collect the necessary information (website URL, context) and deliver the video within a reasonable timeframe. If the customer fails to provide required information, delivery may be delayed without entitlement to a refund.

6. Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code, the customer has a right of withdrawal of 14 days from the purchase date, provided the service has not yet been delivered. To exercise this right, the customer must send a written request to hi@paulinecx.com.

This right does not apply to Store digital products, as described in section 9.5.

7. Liability

Upopy is committed to providing the service under the best possible conditions. Feedback provided is subjective and based on personal experience. Upopy cannot be held liable for business decisions made based on the roast content.

8. Newsletter Sponsorship Terms

Upopy may offer one-time newsletter sponsorship slots. By purchasing a sponsorship slot, the customer obtains the right to be displayed as a sponsor in one newsletter email sent within 30 days after the purchase.

Newsletter sponsorship is a one-time payment. Once confirmed, the purchase is non-cancellable and non-refundable, except as stated below.

Upopy reserves the right to refuse any sponsorship for any reason. In that case, the sponsorship purchase will be refunded in full and no placement will be delivered.

Upopy provides visibility placement only and does not guarantee any specific outcome, including but not limited to impressions, clicks, leads, conversions, revenue, or other performance results.

9. Store — Digital Products

9.1 Description

The Store offers software tools created by Pauline Clavelloux, sold with their full source code (the "Product"). The features, supported platforms and price of each Product are described on its page at the time of purchase.

9.2 Price and Payment

Each Product is sold for a one-time payment (lifetime offer), with no subscription. Prices are in US dollars ($) and exclude tax; applicable taxes are calculated at checkout via Stripe. An invoice is generated automatically after purchase.

9.3 Delivery

Once payment is confirmed, the customer is redirected to a page giving immediate access to download the source code as a zip archive and, when available, the compiled application. The compiled application is not signed with an Apple Developer ID: macOS asks the customer to confirm its opening the first time, as explained on the download page. The customer should keep this page to download the Product again. If the download fails, the customer can contact hi@paulinecx.com to receive the Product by other means.

The Product is delivered as it exists on the date of purchase. Lifetime refers to the right to use the purchased version without time limit; it does not include future updates, new features or support, which Upopy may provide at its sole discretion.

9.4 License

Upopy remains the owner of all intellectual property rights in the Product. Upon full payment, the customer is granted a worldwide, non-exclusive, non-transferable, perpetual license to:

• use, run, and build the Product for personal or internal business purposes, including within the customer's company;
• modify the source code and create derivative versions, including with the help of AI tools, for the same purposes.

The customer may not:

• resell, sublicense, share, publish, or redistribute the source code, in original or modified form, free of charge or for a fee;
• sell, distribute, or publish the Product or a derivative version as an application, template, or competing product;
• place the source code in a public repository or any location accessible to third parties.

Any breach of this license automatically terminates it, without refund and without prejudice to any damages Upopy may claim.

9.5 No Right of Withdrawal and No Refunds

In accordance with Article L221-28 13° of the French Consumer Code, the right of withdrawal does not apply to digital content supplied immediately. At checkout, the customer expressly requests immediate access to the Product and acknowledges waiving the right of withdrawal. Store purchases are therefore non-cancellable and non-refundable once payment is confirmed, except where the Product cannot be delivered and Upopy is unable to provide it by other means, in which case the purchase is refunded in full.

9.6 Warranty and Liability

The Product is provided "as is", without warranty of any kind beyond the mandatory legal warranties. It is the customer's responsibility to check the technical requirements (operating system, development tools) stated on the Product page before purchasing. Upopy is not liable for modifications made to the source code by the customer or by AI tools, for any loss of data, or for indirect damages resulting from the use of the Product. Where liability cannot be excluded, it is limited to the price paid for the Product.

10. Governing Law

These terms and conditions are governed by French law. Any disputes relating to their interpretation or execution will be subject to the jurisdiction of the competent courts where Upopy is registered.

11. Contact

For any questions regarding these terms, the Startup Roast service, newsletter sponsorship, or the Store, email hi@paulinecx.com or contact @Pauline_Cx on X.